Refund & Return Policy
Last Updated: September 25, 2026
At Asial Leather, we are committed to providing high-quality leather garments and reliable manufacturing services. Because many of our products are custom-made, personalized, OEM, or private-label products, our return and refund terms may differ from those for standard retail products.
Please review this policy before placing an order.
1. Custom and Made-to-Order Products
Many products manufactured by Asial Leather are produced according to the customer's specific requirements, including:
Custom designs
Custom measurements
Custom colors
Custom leather/material selection
Custom logos
Custom labels
Private-label branding
OEM specifications
Custom packaging
Because these products are manufactured specifically for the customer, custom, OEM, and private-label orders are generally non-refundable once production has started, except where a refund is required under applicable law or where otherwise agreed in writing.
2. Order Cancellation
Customers may request cancellation before production begins.
A cancellation request does not automatically guarantee a full refund.
If materials have already been purchased, designs have been prepared, samples have been produced, or other work has already been completed, applicable costs may be deducted from any refund.
Once production has started, cancellation may not be possible for custom or bulk orders.
3. Standard Products
For standard, non-custom products, return or refund eligibility may be available depending on the product, order terms, and applicable law.
Products must generally be:
Unworn
Unused
Unwashed
Undamaged
In their original condition
Returned with applicable original packaging and tags
Customers should contact us before sending any product back.
4. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please contact us as soon as possible after delivery.
Please provide:
Order number
Customer name
Description of the issue
Clear photographs or videos
Photographs of the packaging where relevant
After reviewing the claim, we may offer an appropriate solution, which may include:
Replacement
Repair
Partial refund
Full refund
Other mutually agreed resolution
The specific resolution will depend on the nature of the issue and the applicable order terms.
5. Incorrect or Non-Conforming Products
If we send a product that materially differs from the specifications agreed and approved by the customer, please contact us promptly.
We will review the order, approved specifications, photographs, and other relevant information before determining the appropriate resolution.
Where the issue is confirmed to be our manufacturing error, we may provide a replacement, correction, repair, refund, or another appropriate solution.
6. Customer-Supplied Measurements and Specifications
For custom garments, customers are responsible for providing accurate measurements, size charts, designs, logos, colors, and other specifications.
Asial Leather is not responsible for fitting issues resulting from incorrect measurements or specifications supplied or approved by the customer.
If a customer approves a sample or specification before bulk production, the approved version may be used as the production reference.
7. Natural Leather Variations
Genuine leather is a natural material. Variations in:
Grain
Texture
Color
Surface appearance
Natural markings
may occur between individual garments or leather pieces.
Such natural characteristics are generally not considered manufacturing defects and may not qualify for a refund or return.
8. Return Shipping
If a return is approved, we will provide instructions regarding the return process.
Unless otherwise agreed:
Customers may be responsible for return shipping costs for change-of-mind returns.
If a return is required because of a confirmed manufacturing defect or incorrect product supplied by Asial Leather, we may cover reasonable return shipping costs where appropriate.
Customers should not send products back without first contacting us.
9. Refund Processing
Once a refund has been approved, the refund will normally be processed using the original payment method where practical.
The time required for the funds to appear in your account may depend on the payment provider, bank, or financial institution.
Any applicable transaction fees, payment processing charges, customs charges, shipping charges, or other non-refundable costs may be deducted where permitted and where applicable to the order terms.
10. Shipping Delays and Customs
Shipping delays caused by courier companies, customs authorities, import procedures, weather, transportation disruptions, or other circumstances outside our reasonable control do not automatically qualify for a refund.
Customers are responsible for providing accurate delivery and contact information and, where applicable, completing destination-country customs or import requirements.
11. Refused or Undeliverable Shipments
If an order is returned to Asial Leather because the customer:
Provided an incorrect address
Refused delivery
Failed to collect the shipment
Failed to complete required customs procedures
Failed to pay applicable destination charges
the customer may be responsible for return shipping, storage, customs, and other applicable charges.
Any refund will be considered after these costs and the circumstances of the returned shipment have been reviewed.
12. Non-Refundable Items and Services
Unless otherwise agreed in writing, the following may not be refundable:
Custom-made garments
Personalized products
OEM orders
Private-label products
Products already manufactured according to approved specifications
Custom design and development services
Custom labels and packaging
Specially purchased materials
Orders where production has already started
This does not affect any rights that cannot legally be excluded under applicable law.
13. Refund Requests
To request a return, replacement, or refund, contact us with:
Order Number:
Customer Name:
Product:
Reason for Request:
Photographs/Videos: Where applicable
14. Policy Changes
Asial Leather may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
The policy applicable to an order will generally be the policy and contractual terms agreed at the time of the order, subject to applicable law.
15. Contact Us
If you have questions about our refund, return, replacement, or cancellation policy, please contact our customer support team before placing an order.
Asial Leather
Premium Leather Craftsmanship You Can Trust.
OEM • Private Label • Custom Manufacturing • Worldwide Export